Information according to the German Telemedia Act (TMG)::

Novum Hotels West GmbH
An der Alster 63
20099 Hamburg

Tel: +49 40 600 808 0
Fax: +49 40 600 808 444
E-Mail :

Register court: Hamburg
Registration number: HRB 120926
Tax number: 46/747/02685
Tax office: Hamburg-Hansa
VAT ID No.: DE280336419

Managing Owner:
David Etmenan

Managing Directors:
Christian Moll, Dr. Stefan Gneuss

Online Dispute Resolution Platform of the European Commission

The EU Commission provides an information platform for the online settlement of disputes in consumer matters, the so-called “OS platform”. The OS platform can be reached at

However, the hotel is neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board for the settlement of disputes between the hotel and the guest.

Photo credit: Frankfurt Skyline: Copyright: ©#visitfrankfurt, Foto: Stadtansicht 3_Copyright visitfrankfurt_Holger Ullmann